🌟 Your Leather, Your Way! Stand Out With Custom Designs That Define Your Unique Style. 🌟
INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS (FAQs)
Q: Do you offer free shipping worldwide?
A: Yes, we provide free shipping on all orders worldwide. No matter where you are, your leather goods will reach you without any additional shipping charges.
Q: How long does it take for my order to arrive?
A: Delivery times vary depending on your location. Generally, orders take between 7 to 14 business days for delivery. Rest assured, we work diligently to ensure your leather products reach you as soon as possible.
Q: What if I need to return or exchange an item?
A: We understand that sometimes things don't work out as expected. We offer hassle-free returns and exchanges within 30 days of purchase. Please refer to our Returns & Exchanges policy for detailed instructions.
Q: Can I get custom sizes or tailored modifications for my leather items?
A: Absolutely! We understand the importance of a perfect fit. Contact our customer support team with your specific requirements, and we'll work with our artisans to accommodate your needs.
Q: How do I determine my size for leather apparel?
A: To ensure the perfect fit, we recommend consulting our size guide available on our website. It provides detailed measurements for each product category. If you're still unsure, feel free to reach out to our support team for personalized assistance.
Q: Do you offer discounts for bulk or B2B orders?
A: Yes, we do! We offer special pricing and tailored solutions for bulk and B2B orders. Contact our sales team to discuss your requirements, and we'll provide you with a competitive quote and excellent service tailored to your business needs.
Q: Are your leather products ethically sourced?
A: Yes, we are committed to ethical practices throughout our supply chain. We source our leather from reputable suppliers who adhere to strict ethical and environmental standards. Your satisfaction is not just about the product; it's about knowing it's been made responsibly.
Q: How can I track my order?
A: Once your order is shipped, you'll receive a tracking number via email. You can use this number to track your shipment directly on our website or through the courier's tracking portal.
Q: Can I cancel my order after it's been placed?
A: We aim to process orders as quickly as possible. If you need to cancel your order, please contact us immediately. If your order hasn't been processed for shipping, we'll do our best to accommodate your request. However, once shipped, we won't be able to cancel the order, but you can still utilize our hassle-free return process.
Q: Do you offer warranty on your leather products?
A: Yes, we stand by the quality of our products. We offer a warranty against defects in materials and workmanship. If you encounter any issues, please contact our customer support team, and we'll be happy to assist you with a replacement or repair.