Refund And Return Policy

Last Updated: [09 May 2024]

Thank you for shopping at Cielo Leather! We hope you love your leather goods, but if for any reason you are not entirely satisfied with your purchase, we’re here to help. Please read our Refunds and Return Policy carefully to understand your options.

Returns

You have [Insert number] days from the date of delivery to initiate a return for eligible items. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To initiate a return, please follow these steps:

  1. Contact our customer support team at [Insert Contact Information] to request a return authorization (RA) number.
  2. Pack your item securely in its original packaging, including any accessories or documentation.
  3. Clearly mark the RA number on the outside of the package.
  4. Ship the item back to us using a trackable shipping method.
  5. Once we receive your return, we will inspect the item and process your refund or exchange according to our policy.

Please note that shipping and handling charges are non-refundable, and you are responsible for the cost of return shipping unless the return is due to our error or a defective product.

Refunds

Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.

  • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert number] days.
  • If your return is rejected, we will provide you with a reason for the rejection and return the item to you at your expense.

Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and indicate your exchange preferences when contacting our customer support team. We will process your exchange as soon as we receive your returned item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. We will work with you to resolve the issue promptly, whether through a replacement, repair, or refund.

Non-Returnable Items

Certain items are non-returnable, including:

  • Customized or personalized items.
  • Gift cards.
  • Final sale items.

Contact Us

If you have any questions, concerns, or requests regarding our Refunds and Return Policy, please contact us at [Insert Contact Information]. Our customer support team is here to assist you and ensure your shopping experience with Cielo Leather is exceptional.